Frequently Asked Questions
When can I expect my order?
To keep our prices as low as possible, Stile Viva has products delivered directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to. Lhe order processing takes about 1-2 business days. The average delivery time in the Netherlands and Belgium is about 4-6 business days.
The expected delivery time has passed, where is my order?
In most cases, orders are delivered within the expected delivery times. Unfortunately, an order may experience delays. Have you waited an additional 3 days beyond the original delivery time and still have not received your order? Please email: info@stileviva.com
How much are the shipping costs?
'When ordered from Stile Viva, always benefit from free shipping.'
How can I pay for my order?
Stile Viva always offers secure payments. We use the most widely used payment provider in the Netherlands:
- PayPal
- Visa
- Mastercard
- American Express
- Google Pay
- Apple Pay
- Shop Pay
"I am missing some products, how is that possible?"
Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, ordered products may come from different suppliers. If you order more than one product at a time, it is possible that the products will not be delivered at the same time.
Don't worry, your order is on its way. The rest of the order is usually delivered within 1-3 business days.
What should I do if I receive a damaged shipment?
Unfortunately, it may happen that your order is damaged during delivery. As a customer, of course, you cannot do anything about it. In this case, please contact our customer service immediately by sending an email to the address. info@stileviva.com. It is necessary to take photos of the claim and attach them to the email.
Do not return the item without sending us the photos. Unfortunately, we will not be able to find a suitable solution for you. Our customer service will address your message as quickly as possible and will work with you to find the best solution.
This happens if you have purchased the wrong product, if it does not fit you, or if you no longer want the item.
First of all, contact our customer service.info@stileviva.com). We will see what the best solution is for you. Otherwise, you will only pay the shipping costs to return the product to us.
Do you have any questions?
✉️ - info@stileviva.com
📱 - +31 6 10 09 19 81